Privacy & Cookies Policy

(GDPR Compliant)
Last updated: 2026

1. Introduction

Welcome to Hachmi and Sons fruits and veggies ("we", "our", "us").
We're committed to protecting and respecting your privacy.
This Privacy & Cookies Policy explains how we collect, use, and safeguard personal data in compliance with the UK and EU GDPR, the Data Protection Act 2018, and any other applicable privacy laws.
By using hachmiandsons.com you agree to the terms of this policy.

2. About Us

Hachmi and Sons is a registered business in Gibraltar.
Registered Address: 18 Parliament Lane
Email: info@hachmiandsons.com
We act as the Data Controller of your personal data.

3. Information We Collect

We collect and process the following data:
a. Information You Provide

Name, address, and contact details
Account and login information
Payment details (processed securely through third-party providers)
Order history
Communication and feedback messages

b. Automatically Collected Information

IP address
Browser type/device details
Pages visited and time on site
Cookie data (see section 10 below)

4. Lawful Bases for Processing

Under the GDPR, we process personal data only when we have a lawful basis to do so. We rely on the following bases:
PurposeLawful Basis
To process and deliver ordersContractual necessity
To respond to enquiries and provide supportLegitimate interest / Contractual necessity
To send order updates or promotional contentConsent
To maintain and improve our websiteLegitimate interest
To comply with legal or tax obligationsLegal obligation
You may withdraw consent at any time by contacting us at [your email address] or using unsubscribe links in emails.

5. How We Use Your Data

We use your personal data to:

Process payments and deliver your orders
Communicate with you about your purchases or account
Manage and improve our website and customer experience
Send marketing (only if you've opted in)
Comply with our legal obligations

We do not sell or rent your data to third parties.

6. Data Sharing

We may share limited necessary information with trusted partners who support our operations, such as:

Payment processors (for secure transactions)
Delivery or logistics partners
Website hosting and analytics providers

Each third party is required by contract to handle your data safely, lawfully, and only for the purpose we specify.

7. International Data Transfers

If we transfer personal data outside the UK or EEA (for example, through third-party services like cloud platforms), we ensure appropriate safeguards are in place such as:

The country has an adequate data protection decision by the UK/EU
Standard Contractual Clauses approved by the European Commission or UK ICO

8. Data Retention

We retain your personal data only as long as necessary for the purposes collected, including:

To complete your order
To comply with legal, accounting, or reporting obligations

After this period, your data will be securely deleted or anonymised.

9. Your Data Protection Rights

Under UK and EU GDPR, you have the right to:

Access – Request a copy of your personal data
Rectification – Ask us to correct inaccurate data
Erasure ("Right to be Forgotten") – Request deletion of your data
Restriction – Limit how we process your data
Data Portability – Receive your data in a transferable format
Objection – Object to processing based on legitimate interests
Withdraw Consent – At any time for marketing or consent-based processing

To exercise your rights, contact us via info@hachmiandsons.com.
If you are not satisfied, you have the right to lodge a complaint with your local Data Protection Authority, such as the Information Commissioner's Office (ICO) in the UK:
https://ico.org.uk/

10. Cookies

a. What Are Cookies?
Cookies are small text files placed on your device that help websites function properly and enhance your experience.
b. Types of Cookies We Use
Cookie TypePurpose
Strictly NecessaryEnable core functions like shopping basket and checkout. Cannot be disabled.
Performance & AnalyticsHelp us understand visitor usage to improve our site (Google Analytics).
FunctionalityRemember user preferences such as delivery location or login state.
MarketingDeliver relevant promotions or ads.
c. Consent for Cookies
When you visit our website for the first time, you'll see a cookie consent banner allowing you to accept or manage cookie preferences.
You can change or withdraw your consent at any time using your browser settings.
d. Managing Cookies
You can disable or delete cookies in your browser. However, this may affect core features like your shopping cart.
Helpful guides:

Chrome
Firefox
Safari
Edge

e. Third-Party Cookies
We use third-party services (e.g., Google Analytics, social media buttons).
You can read how Google uses data at:
https://policies.google.com/technologies/partner-sites

11. Updates to This Policy

We may update this policy from time to time to stay compliant with GDPR and changes in our practices.
New versions will be posted on this page with a new "Last updated" date.